The Airport Living Lab is located at Stockholm-Arlanda. Travellers can submit suggestions for improvements. The airport has had an air passengers’ council and customer surveys for some time. But now it is improving people’s opportunities to exert an influence. Through open innovation, the airport hopes to find new solutions to increase its range of products and services for travellers.
In Terminal 5 at Stockholm-Arlanda during November, travellers will have an opportunity via open innovation to share their ideas about how the airport can become even better.
This consists of a stand where students help travellers to record their ideas in the Airport Living Lab system. The suggestions are then posted for everyone to react to. Travellers thus interact in this way with each other as well.
“A living lab is an innovation environment which takes advantage of travellers’ innovativeness in a good way,” says Håkan Ozan, Airport Living Lab project manager at the information technology company Computer Science Corporation (CSC).
The Airport Living Lab is a test. If the experiment turns out well, Stockholm-Arlanda may continue to use open innovation as a way for the airport to interact better with travellers.
“Travellers’ ideas and suggestions for changes are important to us. The airport wants to offer the range of products and services they demand and wants to treat them the way they expect. For some time, we have had an air passengers’ council and have conducted passenger surveys. But with the Airport Living Lab, we give all travellers a chance to influence the Stockholm-Arlanda of the future,” says Maria Wall Petrini, head of strategic market development at LFV Stockholm-Arlanda Airport.
Airport Living Lab is a collaborative venture of Stockholm-Arlanda Airport, SAS Ground Services, the IT company CSC, Uppsala University and the Stockholm School of Economics.
The project will run for two years and receives support from the Swedish Governmental Agency for Innovation Systems (Vinnova).
For more information, please contact:
Maria Wall Petrini, head of strategic market development, LFV, Stockholm-Arlanda Airport, mobile 0708-14 86 53
Helena Miller, Press Officer, LFV, Stockholm-Arlanda Airport, mobile 0708-91 64 22
Håkan Ozan, Airport Living Lab project manager, CSC, mobile 0768-86 10 32
Ulrika Andersson, Head of Communications, CSC, mobile 0768-86 13 70
Photo: Lasse Modin