Get Support From Your Service Team

If you are an Authorized Customer Contact and have questions about your payroll, payroll taxes, or technical questions about one of our systems, contact your service team by submitting the form below or calling 800-600-5257 and selecting option 1, and then you will be asked to select the appropriate option for your service team. New customers, who are still in transition, should select the Startup Team.


NOTE: Primepoint's staff may only provide information to our customers' Authorized Contacts. If you are an employee of a Primepoint customer and have questions about your pay, please contact your employer; if you need help with the EmployeeXperience® self service web portal, view the EmployeeXperience® "Troubleshooting" page in the "Support" menu at the top of every page in this web site

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