Maintenance Policy


Scheduled System Maintenance Policy:

Primepoint performs regularly scheduled software and hardware maintenance every Thursday between 6:00 pm and 8:00 pm EST. During this time you may experience periodic outages, generally ranging from 15 to 30 minutes. Primepoint strives to keep outages to a minimum and more often than not you should see no downtime.

On the last Thursday of the month there is a higher probability of a short 15 to 30 minute outage.

Ad hoc Maintenance:

If a maintenance event requires a longer window, or is expected to have longer downtime it is normally scheduled for a weekend.  Advanced notice will be posted as an alert in the system.