Support

Primepoint provides support to its customers in many ways.  If you are an Authorized Customer Contact and have questions about your payroll, payroll taxes, or technical questions about one of our systems, contact your service team by clicking here for our Support Form, or calling 800-600-5257 and select Option 1, and then you will be asked to select the appropriate option for your service team.  New customers, who are still in transition, should select the Startup Team.

If your service team cannot answer your question directly, they will have the appropriate Primepoint staff member speak with you.

NOTE: Primepoint's Operations, Customer Support, and Technical Support staff may only communicate with our customers' Authorized Contacts. If you are an employee of a Primepoint customer and have questions about your pay, please contact your employer; if you have questions about the EmployeeXperience® self-service web portal click here.

For other types of support, review the Support menu at the top of every page of this website.