Support

Working in an HR department can feel like working in a tornado – with questions and forms and calculators swirling around you every day. But don’t worry, we’re here to help. (What kind of teammate would we be otherwise?)

So we’ve aggregated a number of forms, paycheck calculators, links to helpful sites, and more.

For support from their Primepoint team, authorized payroll contacts may contact their service team by CLICKING HERE to submit our support form or by calling 800-600-5257.

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EmployeeXperience® Help

Primepoint & Banking Holidays

Printable 2024 Calendar

2024 Primepoint Holidays

January 1, Monday — New Year’s Day Holiday

March 29, Friday — Good Friday

May 27, Monday — Memorial Day

July 4, Thursday — Independence Day

September 2, Monday — Labor Day

November 28 & 29, Thursday & Friday — Thanksgiving Holiday

December 25, Wednesday — Christmas Holiday

 

2024 Banking Holidays

January 1, Monday — New Year’s Day Holiday

January 15, Monday — Martin Luther King Day

February 19, Monday — Presidents’ Day

May 27, Monday — Memorial Day

June 19, Wednesday — Juneteenth National Independence Day

July 4, Thursday — Independence Day

September 2, Monday — Labor Day

October 14, Monday — Columbus Day

November 11, Monday — Veterans Day

November 28, Thursday — Thanksgiving Day

December 25, Wednesday — Christmas Holiday

Maintenance Policy

Scheduled System Maintenance Policy:

Primepoint performs regularly scheduled software and hardware maintenance every Thursday between 6:00 pm and 8:00 pm EST. During this time you may experience periodic outages, generally ranging from 15 to 30 minutes. Primepoint strives to keep outages to a minimum and more often than not you should see no downtime.

On the last Thursday of the month there is a higher probability of a short 15 to 30 minute outage.

Ad hoc Maintenance:

If a maintenance event requires a longer window, or is expected to have longer downtime it is normally scheduled for a weekend.  Advanced notice will be posted as an alert in the system.